Adults at Risk

Complaints and accusations received about the mistreatment of an older adult are investigated by Agency staff who are trained and certified by the Department of Aging. The facts of each incident are evaluated and resolved as part of an impartial investigation. Should it be determined that any form of mistreatment did occur, a plan for relieving the situation and protecting the older adult is developed and put into action.

Adults who are frail, vulnerable or alone and whose situations suggest significant risk to their health or assets can receive intensive casework assistance through Protective Services. From frequent home visits to the coordination of Agency services and community support, the Agency’s protective service care manager actively protects the consumer’s best interests, while preserving their dignity. The Agency is capable of receiving reports of older adults in need of protective services 24 hours a day, seven days a week and taking appropriate action based on the level of need; initiating and conducting investigations on reports; petitioning the court to provide necessary services when an older adult does not consent; and receiving access to persons and/or records by Court Order, if needed. During the hours of 8:30A.M. – 4:00P.M., Monday through Friday (except government holidays), referrals for protective services can be made by calling the Agency at 814-443-2681 or 800-452-0825. After 4:00 PM please call: the Protective Services Helpline at: 1-800-490-8505

The Ombudsman service is available to any Somerset County resident who lives in a nursing home, personal care home as well as anyone who receives in-home services or who receive Adult Day Care services. The program is available to receive complaints about the level and quality of care received. Complaints may originate from the residents, their families, or the care facility. The Ombudsman conducts an investigation on all complaints, and attempts to resolve the concerns through mediation.