Trained volunteers meet and advise persons who are requesting assistance with Medicare and Medicaid. They help in the completion of reimbursement forms for Medicare and supplemental insurance, and filling out applications for Property Tax, Rent Rebates and PACE programs. The volunteers also discuss supplemental insurance options and advocate for persons facing appeals or denials of benefits.
Service is usually provided by appointment in senior community centers on scheduled days. When travel to a senior community service center is not possible, volunteers will arrange for a home visit.
Volunteers are trained to do on-site visits with residents at nursing homes and residential care facilities. Volunteers may deal with questions about rights and responsibilities or policies and procedures. A professional Ombudsman oversees the program.
The following list is provided as a summary of opportunities but in no way is meant to be an exhausted list: