Trained volunteers meet and advise persons who are requesting assistance with Medicare and Medicaid. They help in the completion of reimbursement forms for Medicare and supplemental insurance, and filling out applications for Property Tax, Rent Rebates and PACE programs. The volunteers also discuss supplemental insurance options and advocate for persons facing appeals or denials of benefits.
Service is usually provided by appointment in senior community centers on scheduled days. When travel to a senior community service center is not possible, volunteers will arrange for a home visit.