INFORMATION AND REFERRAL

Information on both AAA and community services is made available to community members through radio programs, newspaper articles, brochures, videos, the Agency newsletter, telephone or personal contact, and presentations to groups/organizations.

As part of an initial interview and evaluation of a particular situation, helpful information is made available to the consumer and his/her family. Care Management staff assist with referrals to AAA services and/or other service providers, as appropriate. This assistance may also include the completion of forms for Medicare and supplemental insurance reimbursement, Fuel Assistance, Rent and Property Tax Rebates and the PACE prescription drug program.